Associate Director - Banking Operations

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future.

It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

20M+ cards have been issued on our platform globally.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , , About the Role This individual will be responsible for managing a team that looks after the entire process of Settlement for customer transactions between various Associations (VISA / NPCI), Aggregators, and other partners.

Responsibilities

• Manage the settlement and reconciliation between various partners for customer transactions, including VISA / card network transactions, UPI, IMPS, Payment Gateways, Billpayments - BBPS, and so on.
• Manage a robust process for the identification of exceptions through reconciliations, and timely action for resolution.
• Establish a scale-independent process, capable of handling large volumes seamlessly and accurately.
• Manage a process for customer query and dispute resolution, within TAT and with accuracy.
• Manage the end-to-end process flows of the Settlement Unit, including file exchange, system hand-offs, preparation of the UAT / test cases, checking, verification and transfer to production.
• Ensure a tight reconciliation process, with timely identification of exceptions and resolution thereof.
• Maintain a high degree of connectivity with key stakeholders with partners (Associations / payment aggregators) and ensure timely escalation and resolution of issues.
• Ensure roster planning of 7 days a week, for Harmonisation of TAT related activities
• Ensure BCP planning to mitigate crisis
• Ensure compliance with all regulatory injunctions.

Skills

• Project Support experience and stakeholder management.
• Eye for detail, data accuracy and strong orientation on controls.
• Good interpersonal and excellent communication skills.
• Adaptive to new technologies, and an orientation towards digital technologies and innovation.
• Good analytical skills, with an ability to spot trends and issues early and take course-corrective actions where required.
• Ability to comprehend and understand and explain issues for with the requisite level of detail and clarity.
• Ability to escalate in a timely manner for resolution of issues with financial impact.

Experience and Qualifications

• Post-graduation or professional degree required.
• Minimum of 3-5 years of management experience in a similar role with a large private sector or foreign Bank .
• Knowledge on business requirements on Settlement and reconciliation processes, across VISA / MasterCard / NPCI covering cards, wallets, ATMs, UPI etc.
• Minimum of 8-10 years’ experience in Banking, with experience on various areas like customer service, Operations and others.
• Basic knowledge on RPA / Python and other productivity tools.
• Extensive experience on SIT / UAT and Project deployment.

Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success