Cluster Sales Manager - Urban Banking - IDFC First Bank

A. Position Overview

Cluster Manager

Department

IDFC First

Level / Band

Manager - 401

Role Summary :

• Liase with Bank’sRegional officers and Zonal Officers and ensure alignment on Life InsuranceBusiness
• Visit zones andregions - interact with Zonal Officers, Cluster Officers and Bank branchmanagers
• Guide and supportteam to ensure achievement of targets
• Interact withcustomers to explain the products and solutions
• Ensure activation,persistency & productivity is maintained.
• Ensure quality ofrecruits hired in the team
• Maintain &drive compliance at the zone

B. Organizational Relationships

Reports To

Zonal Manager

Supervises

C. Job Dimensions

Geographic Area Covered

Cluster(s)

Stakeholders Internal

Supervisors, Team (KAMs), Ops, Underwriting, Legal

External

IDFC First bank Channel Partner

D. Key Result Areas

Partner and Client Management

• Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank Regional Officer and his / her team to ensure alignment towards Tata AIA in life insurance
• Engage with customers to explain the products and promote the brand
• Ensure team is focused on Sales and support to all branches assigned.
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched bank, other insurers and Tata AIA Life
• Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status.

Take help from them to push & motivate them to maintain productivity

• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Aid the bank branches to adopt new processes and technology

Team Management

• Assign target to each KAM at a branch level NB, renewal, STP, resolutions, special projects / initiatives undertaken, product mix.
• Ensure team is hands on with each branch and maintains a high engagement level with each member
• Team development and training
• Retention of high performing talent
• Keep ZH and National Head updated about on ground activities by Bank and competitors

Customer service

Ensure adequate customer service grievance redressal, claim settlement, renewal etc.

Risk Management

Own-up’ the risk of the function by developing a risk aware culture throughparticipationinmeasurement,analysisandmitigationofrisksassociatedwiththerespectivefunction.

Thisincludesdevelopmentofriskresponseprocesses,participation in contingency and business continuity programs and reporting ofemerging risks with potential impacts.

Also respond to risks highlighted byemployees through formal / informal mechanisms and advice on various riskmanagement issues within the organization and provide feedback.

Participate inimplementingriskmitigationplanthroughoptimumresourceallocation,monitoringandreportingonstatus.

E Skills Required

Technical

• Good product knowledge
• Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills