Back to results: banking / lakshadweep, IN
Kolkata, IN
Posted 27 Mar 2024
JOB DESCRIPTION
A. Position Overview
Position Title
Key Account Manager
Department
IDFC First
Level / Band
Executive - 204
Role Summary :
B. Organizational Relationships
Reports To
Cluster Manager
Supervises
C. Job Dimensions
Geographic Area Covered
Branches
Stakeholders Internal
Supervisors, Ops, Underwriting, Legal
External
IDFC First Bank Channel Partner
D. Key Result Areas
Partner and Client Management
Ensure sales targets assigned are met on every parameter
Customer service
Ensure adequate customer service grievance redressal, claim settlement, renewal etc.
Risk Management
Own-up’ the risk of the function by developing a risk aware culture throughparticipationinmeasurement,analysisandmitigationofrisksassociatedwiththerespectivefunction.
Thisincludesdevelopmentofriskresponseprocesses,participation in contingency and business continuity programs and reporting ofemerging risks with potential impacts.
Also respond to risks highlighted byemployees through formal / informal mechanisms and advice on various riskmanagement issues within the organization and provide feedback.
Participate inimplementingriskmitigationplanthroughoptimumresourceallocation,monitoringandreportingonstatus.
E Skills Required
Technical
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising / Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
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