Customer Service Representative

Company Overview

Hindustan Recruitment is a leading provider of professional services, specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring.

With our nationwide network of recruitment experts, we work closely with our customers to meet their staffing needs.

Job Overview

We are seeking a Customer Service Representative who will be responsible for providing excellent customer service to our clients.

This is a full-time position based in Delhi, Delhi, India. The ideal candidate should have 1 to 3 years of experience in customer service.

Qualifications and Skills

• Excellent communication skills, both verbal and written.
• Proficient in phone etiquette and handling customer inquiries.
• Ability to multitask and prioritize tasks effectively.
• Professional and courteous demeanor with good etiquette.
• Strong data entry skills with attention to detail.
• Good interpersonal skills and ability to work well in a team.
• Experience in a voice process or customer support role is preferred.

Roles and Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer complaints in a professional and timely manner.
• Assist customers with placing orders, processing payments, and tracking shipments.
• Maintain customer records and update information in the database.
• Collaborate with other departments to ensure customer satisfaction.
• Identify and escalate unresolved issues to the appropriate teams.
• Follow up with customers to ensure their issues are resolved and provide feedback.
• Stay up-to-date with product knowledge and industry trends.
• Adhere to company policies and procedures.