Client Services Representative - International Process - BPO

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities. Job Responsibility :

• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
• Obtain a thorough knowledge of products offered by IB on various global exchanges
• Assist clients with opening and funding accounts
• Show clients how to use different features of the Trader Workstation
• Explain margin requirements to clients
• Investigate trade issues and order executions
• Knowledge of securities regulations impact on customers

Qualifications :

• Experience : 2+ years of Client services experience in the International BPO industry
• Education : University degree (Bachelors) required
• High level of MS Excel skills required
• Language skills : Fluent English
• Good quantitative / analytical skills
• Excellent oral / written communication skills are required.

Company Benefits & Perks :

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship / shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.