Key Account Manager - Urban Banking - IDFC First Bank

JOB DESCRIPTION

A. Position Overview

Position Title

Key Account Manager

Department

IDFC First

Level / Band

Executive - 204

Role Summary :

• Visit partnerbranches and interact with Bank branch managers
• Ensure salestargets assigned are met on every parameter
• Interact withcustomers to explain the products and solutions
• Help branchesmapped to her / him help achieve insurance sales targets

B. Organizational Relationships

Reports To

Cluster Manager

Supervises

C. Job Dimensions

Geographic Area Covered

Branches

Stakeholders Internal

Supervisors, Ops, Underwriting, Legal

External

IDFC First Bank Channel Partner

D. Key Result Areas

Partner and Client Management

• Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank branch teams and customers to explain the products and promote the brand
• Sales and support to all branches assigned complete documentation, medicals, close pending documentation.
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched bank, other insurers and Tata AIA Life
• Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Aid the bank branches to adopt new processes and technology

Ensure sales targets assigned are met on every parameter

• Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
• Align partner to ensure both teams are working towards the same goal

Customer service

Ensure adequate customer service grievance redressal, claim settlement, renewal etc.

Risk Management

Own-up’ the risk of the function by developing a risk aware culture throughparticipationinmeasurement,analysisandmitigationofrisksassociatedwiththerespectivefunction.

Thisincludesdevelopmentofriskresponseprocesses,participation in contingency and business continuity programs and reporting ofemerging risks with potential impacts.

Also respond to risks highlighted byemployees through formal / informal mechanisms and advice on various riskmanagement issues within the organization and provide feedback.

Participate inimplementingriskmitigationplanthroughoptimumresourceallocation,monitoringandreportingonstatus.

E Skills Required

Technical

• Good product knowledge
• Working knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills