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Fresher

Sannam S4 Group

New Delhi, IN

Posted 28 Feb 2023

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Duties and Responsibilities:

● Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.

● Adhere to pre-agreed standard operating proceedings, protocols and workflows.

● Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.

● When required, respond to queries from applicants, providing detailed information in an accessible format.

● Where required, proactively contact applicants to support their progress.

● Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).

● Undertake fee assessments for applicants and refer more complex cases to a supervisor.

● Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.

● Process application outcomes within the agreed Sannam S4 and University timeframes.

● Assist with the preparation of key immigration documentation for international students.

● Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.

● Ensure accurate and timely record keeping on Sannam S4’s CRM and other systems.

● Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.

● Work with colleagues at the University in a focused and professional manner.

● Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.

● Ensure an outcome focused approach is maintained to support Sannam S4 and its partners’ aspirations.

● Where required, engage with University stakeholders to provide feedback, undertake training etc

Essential criteria

● Undergraduate/Bachelor's degree or equivalent

● Strong attention to detail

● Excellent communication skills - Written and spoken English

● The ability to manage a varied workload independently and as part of a team

● Enjoy following and improving processes

● Recent graduates are encouraged to apply

Desirable criteria

● Experience in EdTech, Education related industries

● Experience of working or studying abroad

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