Back to results: gcp network monitoring jobs / pennsylvania, US

IT Technician III

Alta Sciences

Everett, US

Posted 25 Mar 2024

Apply

Your New Company!At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences.About the roleAs a key member of the Altasciences IT User Support function, the IT Technician 3 is responsible for supporting Altasciences' internal users with technology such as Windows desktop and laptop computers, tablets, desktop and enterprise software, and mobile phones. The IT technician 3 responds to and tracks customer requests and solutions via an IT Service Management system. The IT Technician 3 is expected to be among the most knowledgeable and experienced IT Technician personnel for supporting the Altasciences user community and will provide mentorship to junior technicians and act as point of escalation if required.What You'll Do Here* Resolve incidents and service requests submitted by our internal IT service customers through our Freshservice IT Service Management system.* Help maintain an accurate inventory of IT assets through the conscientious and disciplined use of our IT Asset Management system.* Enhance and develop quality user support methods and communication skills and promote the same throughout the IT User Support function through the coaching of junior IT Technicians.* Act as a point of contact with the Altasciences IT Operations team for the resolution of complex problems.* Actively embrace our IT User Support goals, guiding principles, and work practices.* Work with a high level of integrity, specifically with a focus on confidentiality and regulatory compliance with the information and data access that comes with the role.* Support the development of solutions for common or recurring support issues.* Work with other IT functions to support the implementation of technology and innovation projects.* Display professionalism in oral and written communication that is clear, concise, organized, and understandable for the intended audience.* Collaborate with other teams and individuals to gain other perspectives and opinions when planning and making decisions.* Actively provide opinions, experience, knowledge, and expertise to others asking for feedback and looking to collaborate.What You'll Need to Succeed* College degree in relevant field or equivalent work experience preferred.* CompTIA certifications (A+, Network+, Security+) strongly desired.* Advanced knowledge in the configuration, installation, and troubleshooting of desktop Windows operating systems.* Advanced knowledge in desktop, laptop, and tablet PC hardware.* Advanced knowledge in common Windows desktop software such as Microsoft 365, Antivirus/Antimalware, Teams, and Web browsers (Chrome, Firefox, Edge), etc.* Advanced knowledge in iPhone and Android mobile smartphone technology.* Intermediate to Advanced knowledge in VPN technology, fundamental TCP/IP protocols (DHCP, DNS, IP Addressing/Subnets, TCP, UDP, ICMP), Windows Active Directory, RDP, Mobile Device Management, Windows Deployment Services, Remote Monitoring and Management systems, IT Service Management and IT Asset Management systems.* Ability to learn and apply new technology and procedures quickly.* Excellent diagnostic and problem-solving skills.* Strong customer service and people skills.* Strong organizational and time-management skills.What We OfferThe pay range estimated for this position is $30.25 to $41.00 Please note that hourly rates/salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.BenefitsAltasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.Altasciences' Benefits Package Includes:* Health/Dental/Vision Insurance Plans* 401(k)/RRSP with Employer Match* Paid Vacation and Holidays* Paid Sick and Bereavement Leave* Employee Assistance & Telehealth ProgramsAltasciences' Incentive Programs Include:* Training & Development Programs* Employee Referral Bonus Program#LI-BK1MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCHAltasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!Other details* Job Family T-5* Pay Type HourlyApply Now* Everett, WA, USA

Similar jobs

IT Technician III

Everett, US

25 Mar 2024

IT Technician III

Everett, US

25 Mar 2024

IT Technician III

Everett, US

25 Mar 2024

IT Technician III

Everett, US

25 Mar 2024